You clicked Save & Print and nothing happened. Or the cheque appeared on the office printer down the hall instead of the one loaded with cheque stock. Both are usually Windows print behaviour rather than anything in ChequeMaster.
It printed somewhere else
With Enable Silent Print on, ChequeMaster sends the job straight to the Windows default printer without asking. That is fast, and it is also exactly how a cheque ends up in the wrong tray.
Two fixes, depending on how you work:
- Turn silent print off in Settings. Every print then opens the Windows dialog so you choose the printer first. Best if you share a printer.
- Change the Windows default to your cheque printer, and leave silent print on. Best if you have a dedicated cheque printer.
Windows has a setting called "Let Windows manage my default printer", which switches your default to whichever printer you used most recently. If cheques start going to the wrong printer for no apparent reason, turn that off. It is the single most common cause of alignment and destination problems that appear out of nowhere.
Nothing printed at all
Work down this list — it is ordered by how often each turns out to be the culprit:
- Is the job stuck in the queue? Open the printer's queue from Windows Settings. A paused printer or a jammed earlier job blocks everything behind it. Clear the queue and try again.
- Is the printer actually online? A printer showing Offline in Windows will accept jobs and print nothing. Power-cycle it and check the connection.
- Is it the right paper size? Some printers refuse a job whose page size does not match what the tray reports. Check the tray is set for the cheque size, not A4.
- Does anything else print? Print a test page from Windows itself. If that fails too, the problem is not ChequeMaster.
- Restart the print spooler. A stuck spooler service silently swallows jobs. Restarting Windows achieves the same thing.
It printed blank, or partially
- Blank page — usually an empty ink or toner cartridge, or a print job sent at a paper size much larger than the actual paper, putting the content off the sheet. Check the layout dimensions match the paper.
- Only part of the cheque — often a printer's non-printable margin. Most printers cannot print to the very edge of a sheet. If a field near an edge clips, move that field inwards slightly in the layout; the hardware limit will not budge.
- Faint or streaky — a printer maintenance matter. On a cheque this is worth fixing rather than tolerating, since a faint amount is a cheque a bank may query.
If the cheque printed but is in the wrong position
That is a different problem with a different fix — see fixing cheque printing alignment.
Still stuck? Send us the details — what happens, which printer, and whether other programs print. That is usually enough for us to spot it.
